Frequently Asked Questions

To return an item, you must first request a Return Goods Authorization (or “RGA”) number. To obtain an RGA number, please call (800) 955-0476, Option 1 to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy. RGA numbers will only be issued to current customers.

You may return an item purchased from Industrial Injection Service for any reason up to 60 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition.  15% restocking fee will be assessed.

Click here for a more information about returns https://industrialinjectionservice.com/company-order-policy/

Industrial Injection Service accepts most common forms of payment

    • Visa-Mastercard-American Express-Discover-JCB-Diners Club-Paypal-Cash-Affirm

Absolutely! Please call us at 801-972-0476

LIMITED WARRANTY STATEMENT

    • All remanufactured fuel injection pumps. fuel injectors and industrial or over the road application turbo chargers supplied by INDUSTRIAL INJECTION SERVICE. INC. are warranted to be free from defects in materials and workmanship for a period of six (6) months for domestic or foreign passenger car or trucks and industrial application. from the date of purchase.
    • All remanufactured turbos supplied by INDUSTRIAL INJECTION SERVICE. INC. for foreign or domestic automobile and light truck application are warranted to be free from defects in materials and workmanship for a period of ninety (90) days from date of purchase. Failure to install new oil feed line when replacing turbo in this application will void any and all warranty. Proof of such replacement must be provided.
    • Warranty for injection pumps. injectors or turbos is limited to repair or replacement by INDUSTRIAL INJECTION SERVICE. INC. at INDUSTRIAL INJECTION SERVICE. INC’S exclusive option. Said warranty will not bc honored in case of damage or malfunction due to improper installation, misuse, neglect, unauthorized disassembly or alteration or external physical damage. No warranty is made for any claims for special, indirect or consequential damages (including. but not limited to component removal or installation. equipment down time, prospective profits, or other economic loss) due to any defect deemed otherwise warranted by INDUSTRIAL INJECTION SERVICE. INC.
    • All units returned to INDUSTRIAL INJECTION SERVICE. INC. for warranty consideration must be shipped freight prepaid. Collect shipments will not be accepted. Purchaser must provide written notice of the nature of the defect to INDUSTRIAL INJECTION SERVICE. INC. Purchaser must provide adequate means for operating and testing goods in question. Purchaser shall allow a reasonable amount of time to remedy defect. Valid proof of purchase must accompany the returned product.
    • This statement represents the complete warranty offered by INDUSTRIAL INJECTION SERVICE. INC. on its manufactured or remanufactured products. expressly in lieu of any other warranties, including any of merchantability, or suitability for a particular purpose. No individual is authorized to bind INDUSTRIAL INJECTION SERVICE. INC. to any warranty not expressly set forth herein.

NO WARRANTY STATEMENT

    • High performance parts & products no warranty policy: The purchaser understands and recognizes that high performance diesel products and services sold by INDUSTRIAL INJECTION SERVICE. INC. are exposed to many and varied conditions due to the manner in which they are installed and used. INDUSTRIAL INJECTION SERVICE. INC., makes no warranties either expressed or implied including any warranty of merchantability or fitness for a particular purpose.
    • No salesman, officer, agent or representative of INDUSTRIAL INJECTION SERVICE. INC., is authorized to waive or modify this warranty disclaimer and limitation of damages. Further, no representation, promise, description of goods. or affirmation of fact made by any salesman, officer, agent or representative of INDUSTRIAL INJECTION SERVICE. INC., shall be effective to any extent whatsoever to waive or modify this warranty disclaimer and limitation of damages.
    • All cores due 30 days after invoice date – no credit after 60 days.
    • Purchasers of our product(s) agree to accept full responsibility for any loss of factory warranty and or loss of product life cycle attributable to the installation and use of said product(s).

INCLUDE RGA# THAT WAS ISSUED AT TIME OF PURCHASE!  If RGA # is lost, please call Customer Service at (800) 955-0476.  Have your original invoice available at time of phone call to give all appropriate information for return.

Core return freight is the responsibility of the customer

In order to receive full core credit, your core(s) must be returned within 60 days from receipt of order. It must be as is “off the engine.”  Full core credit will be given if core meets acceptance criteria. Cores that are damaged during shipment to Industrial Injection Service are the responsibility of the customer and their shipping company.

½ CORE CHARGE CREDIT WILL BE GIVEN WHEN:
  • Core is acceptable but has been returned after 60 days of invoice and before 180 days
  • Damaged housing or camshaft
No Core Credit issued when:
  • Core is seized or hydraulic head is cracked
  • Excessive damage ( Heavy use of Bio-diesel and rust are common causes for unacceptable core)
  • Core is fire damaged
  • Cracked or damaged injector bodies
  • Core is returned after 180 days/6months
Please do the following when returning a core:
  • Make sure you have removed all fittings from your old unit
  • Drain all fuel and oil from unit
  • Package cores so that fuel and oil does not escape from the package

NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.

  • Please reuse boxes and bags that parts were shipped in originally.  These boxes are UPS approved to reduce damage while being handled in freight.
  • All shipping charges are the responsibility of the customer
  • Please write on the box “Core Return” and have RGA # clearly written on the outside of box
  • Include copy of original invoice and RGA inside box

Click here for more info about cores: https://industrialinjectionservice.com/core-charge-policy/

Contact an Industrial Injection Service sales representative at 801-972-0476.